Madani99 Terms and Conditions – Official Platform Usage Policy

1Acceptance of Terms and Conditions

By accessing, registering for, or using any part of the madani99 platform — whether through the website, mobile app, or any other device — you expressly agree to be bound by these Terms and Conditions and all related policies referenced herein, including our Privacy Policy and Responsible Gaming Policy.

If you do not agree with any part of these Terms and Conditions, you are required to refrain from using the madani99 platform. Acceptance of these terms is an absolute condition for the use of all services we offer.

Madani99 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this page from time to time to ensure you are always aware of the latest applicable terms.

2Eligibility and Account Registration

To register and use the madani99 platform, you must meet the following requirements:

• Be at least 18 years of age at the time of registration.
• Not subject to any legal restrictions that prohibit the use of online gaming platforms.
• Register only one (1) account per individual — holding multiple accounts is strictly prohibited.
• Provide truthful, accurate, and up-to-date personal information during the registration process.
• Agree to undergo an identity verification (KYC) process when requested by madani99.

Madani99 reserves the right to request verification documents at any time, including identity cards, bank statements, or other supporting documents to ensure the accuracy of the information provided. Failure to submit the required documents within the specified timeframe may result in temporary account suspension.

Members who register with false or incomplete information risk permanent account closure and forfeiture of all balances in the account without any compensation.

3Account Security and Responsibility

Each member is fully responsible for the security of their login credentials. madani99 recommends that you:

• Use a strong, unique password that is not used for any other account.
• Enable two-factor authentication (2FA) through your account settings.
• Never share your username or password with anyone, including family members.
• Contact the madani99 support team immediately if you suspect any unauthorized activity on your account.
• Always log out of your account after each gaming session, especially when using a shared device.

Madani99 will not be held liable for any loss, damage, or theft resulting from a member's failure to safeguard their own account credentials. All activity carried out through your account — whether by you or any other party — is entirely your responsibility.

4Deposit and Withdrawal of Funds

Madani99 provides a variety of payment methods suited for players in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, direct bank transfer, as well as Visa and Mastercard. All transactions are processed using 256-bit SSL encryption to ensure the security of your funds.

Deposit conditions:

• The minimum deposit is RM 10 per transaction.
• All deposits must be made using a payment method registered under the same member's name.
• Madani99 does not accept third-party deposits. Funds received from unidentified sources will be returned and the relevant account may be suspended for investigation.
• Madani99 reserves the right to decline any suspicious deposit without being required to provide a reason.

Withdrawal conditions:

• The minimum withdrawal amount is RM 50 per transaction.
• Every withdrawal request is subject to madani99's internal verification process and may require additional identity verification.
• Withdrawal processing typically takes one to three business days, depending on the chosen withdrawal method.
• Members who have not fulfilled the bonus wagering requirements are not eligible to make withdrawals until those requirements have been met.
• Madani99 reserves the right to place withdrawals on hold while an investigation into any suspicious activity is ongoing.

5Bonuses, Promotions and Wagering Requirements

Madani99 offers a variety of bonuses and promotions to members, including a welcome bonus, reload bonuses, weekly cashback, and VIP programme offers. All bonuses are subject to the terms and time limits set for each respective promotion.

General conditions that apply to all madani99 bonuses:

• Each bonus has its own wagering requirement that must be fulfilled before bonus funds can be converted into withdrawable cash.
• Only one bonus may be activated at a time unless otherwise stated in the relevant promotion's terms.
• Bonuses are non-transferable to other members and hold no cash value unless the wagering requirements have been fully met.
• Madani99 reserves the right to revoke any bonus granted if there are signs of abuse or fraud.
• Promotions offered are subject to a limit of one per household, IP address, device, or payment method.

Madani99 reserves the right to modify, suspend, or terminate any promotion at any time. Any changes made will be communicated through the platform's official channels and will have no retroactive effect on bonuses that are currently active.

6Game Rules and Procedures

Madani99 offers a wide range of game categories including video slots, Live Casino, Sports Betting, bingo, and card games. Each game category has its own rules that all members must follow.

General principles that apply to all games on madani99:

• All games use a certified Random Number Generator (RNG) that has been independently audited to ensure complete fairness.
• Game results recorded by the madani99 system are final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption or disconnection during gameplay, the portion of the game already played will be recorded based on the last status received by the madani99 server.
• Madani99 reserves the right to void any game round affected by a technical error and return the wager to the relevant member's account.
• The minimum and maximum betting limits for each game are as displayed within the respective game interface.

For Sports Betting in particular, all betting markets and odds displayed are subject to change until the bet is confirmed. madani99 reserves the right to decline or limit any bet deemed irregular or inconsistent with the platform's risk policy.

7Prohibited Activities

To maintain platform integrity and protect the interests of all members, madani99 strictly prohibits the following:

• Fraud and manipulation: Any attempt to deceive the platform or other members through technical, social, or any other means.
• Money laundering: Using the madani99 platform as a channel to process, conceal, or transfer illegally obtained funds.
• Unauthorized software: Use of automated bots, pattern recognition software, third-party statistical analyzers, or any tool that provides an unfair advantage in gameplay.
• Duplicate accounts: Opening more than one account using the same name, address, identification number, or device information.
• API abuse: Accessing the madani99 system through unauthorised means or attempting to hack, breach, or disrupt platform operations.
• Collusion: Colluding with other members or internal staff to gain an unfair advantage in any game or betting activity.
• Publishing illegal content: Recommending or sharing unlawful, threatening, or third-party rights-infringing content through madani99's communication channels.

Violation of any of the above prohibitions may result in immediate account closure, forfeiture of all balances and bonuses, and reporting to the relevant authorities if criminal activity is suspected.

8Account Suspension and Closure

Madani99 reserves the right to suspend or close any member's account at any time for the following reasons:

• Violation of any part of these Terms and Conditions.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Suspicious activity related to money laundering or fraud.
• Requests from relevant authorities or regulatory bodies.
• A member's own decision to close their account for personal reasons or self-exclusion from problem gambling.

If your account is suspended for investigation, madani99 will endeavor to resolve the matter within 14 business days. Members will be contacted via their registered email to be informed of the investigation status and next steps.

For voluntary account closure, members may contact the madani99 support team. All valid balances will be returned to the original payment method within seven business days after the verification process is complete.

9madani99 Liability Limits

To the extent permitted by applicable law, madani99 shall not be liable for:

• Any financial losses incurred by a member as a result of game or betting outcomes.
• Service disruptions caused by factors beyond madani99's control, including internet outages, third-party server failures, or natural disasters.
• Indirect, consequential, or exemplary losses arising from the use of the madani99 platform.
• Content or services provided by third parties accessible through the madani99 platform.
• Errors, inaccuracies, or omissions in information displayed on the platform, despite best efforts always being made to ensure accuracy.

Madani99 operates on an "as-is" basis and makes no warranties, express or implied, regarding the suitability of the platform for any purpose other than the stated entertainment purpose.

10Amendments to Terms and Conditions

Madani99 reserves the right to amend, update, or replace these Terms and Conditions at any time. Changes will take effect immediately upon being published on the madani99 official website unless a different effective date is specifically stated.

For amendments deemed material or significantly affecting members' rights, madani99 will endeavour to notify members via their registered email or an in-platform notice at least seven days before the amendment takes effect.

Continued use of the madani99 platform after any amendment takes effect constitutes acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and withdraw all valid balances.

11Applicable Law and Jurisdiction

These Terms and Conditions are governed and interpreted in accordance with the laws applicable in the jurisdiction where madani99 operates. Any dispute arising from or in connection with these Terms and Conditions shall first be resolved through good-faith negotiation between both parties.

If a resolution cannot be reached through negotiation within 30 days, the dispute may be referred to a recognized arbitration body whose decision will be binding on both parties.

Members agree to waive their right to participate in any class action lawsuit against madani99 in connection with the use of this platform.

12Contact Us

If you have any questions, concerns, or require further clarification regarding the madani99 Terms and Conditions, our support team is available at all times through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the madani99 platform.
• Email: [email protected] — response within one to two business hours.
• FAQ: Visit our FAQ page for answers to the most frequently asked questions.