Important Note: This Privacy Policy explains how madani99 collects, uses, stores, and protects your personal data. By using our platform, you agree to the practices described in this document.
1Introduction
Madani99 understands that privacy is more than a formality — it is the trust you place in us every time you share personal information on this platform. We take this responsibility seriously and operate according to robust data protection principles.
This Privacy Policy applies to all madani99 platform users, including website visitors, registered members, and anyone who interacts with our services via the website, mobile app, or any other official channel.
We encourage you to read this Privacy Policy carefully. If any section is unclear or you have questions, our support team is ready to assist via live chat or email.
madani99's Commitment: We have never and will never sell your personal data to any third party for marketing purposes or any other purpose without your explicit consent.
2Personal Data We Collect
Madani99 collects your personal data through various methods depending on how you interact with our platform. The types of data we collect are as follows:
| Data Categories | Examples of Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Account registration, KYC |
| Contact Data | Email address, phone number, residential address | Registration, profile updates |
| Financial Data | Bank account number, eWallet details, transaction records | Deposits, withdrawals |
| Technical Data | IP address, browser type, device type, OS | Automatically upon use |
| Game Data | Betting history, game preferences, win/loss records | Activity on the platform |
| Communication Data | Support chat records, emails, complaints | Interactions with the support team |
We only collect data that is strictly necessary for the stated purpose. We do not collect sensitive information such as biometric data, medical records, or political views unless required by law.
3How We Use Your Data
The personal data we collect is used solely for legitimate, clearly stated purposes. The following are the primary purposes for which your data is used at madani99:
- Account management: Process your registration, verify your identity via KYC, and keep your account secure and active.
- Transaction processing: Facilitate deposits, withdrawals, and any other financial transactions you carry out on the madani99 platform.
- Service delivery: Allows you to access all games, promotions, and platform features you are entitled to enjoy.
- Security and fraud prevention: Detect and prevent suspicious activity, money laundering, or any misuse of the platform.
- Legal compliance: Fulfil applicable legal and regulatory obligations, including reporting to relevant authorities when required.
- Service improvement: Analyse aggregate and anonymised usage patterns to improve the user experience on the platform.
- Marketing communications: Send promotional offers, bonuses, and the latest updates — only to members who have opted in to receive them.
- Customer support: Resolve complaints, inquiries, and technical issues you report to our support team.
madani99 does not use your data to make automated decisions that have a material impact on you without human intervention, unless otherwise stated and with your consent.
4Data Sharing with Third Parties
Madani99 understands that your trust is our most valuable asset. We only share your personal data in limited situations and with strictly controlled parties:
- Payment service providers: Financial institutions and eWallet operators that process your transactions. They are bound by strict confidentiality agreements and only receive the information necessary to process the relevant transaction.
- Game software providers: Licensed game developers who provide content on the madani99 platform. Data shared is limited to the information required to enable gameplay.
- Cloud service providers: Cloud storage and computing platforms used to operate the madani99 infrastructure. All providers are bound by data processing agreements that comply with international security standards.
- Authorities and regulatory bodies: When required by law, court order, or a legitimate regulatory authority. madani99 only complies with valid requests and will notify you where permitted to do so.
- Financial crime investigators: In cases involving suspected money laundering or fraud, the required information may be shared with law enforcement agencies.
Important: madani99 does not share, sell, or transfer your personal data to advertisers, data brokers, or any third party for marketing purposes without your explicit consent. This is not just a policy — it is a commitment we uphold firmly.
5Data Security at madani99
Protecting your data is not merely a legal obligation for madani99 — it is a moral responsibility we take with the utmost seriousness. The madani99 platform implements multiple layers of security to ensure your data remains protected at all times:
- End-to-end encryption: All communications between your browser or app and madani99 servers are encrypted using TLS 1.3 and 256-bit SSL.
- Role-based access control: Only employees who require access to specific data are permitted to do so, and all access is logged and monitored.
- Firewalls and intrusion detection systems: madani99's infrastructure is protected by multi-layered firewalls and a real-time threat detection system operating 24/7.
- Two-factor authentication (2FA): All member accounts can be secured with 2FA to add an extra layer of protection during login.
- Regular security audits: madani99 conducts regular penetration testing and security audits by independent security experts to identify and patch any vulnerabilities.
- Data-at-rest encryption: Sensitive data stored in the madani99 database is encrypted even when at rest.
That said, no system is entirely risk-free. In the event of a security breach affecting your data, madani99 is committed to notifying you within 72 hours of becoming aware of the incident, in line with industry best practices.
6Cookies, Tracking, and Related Technologies
Madani99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
- Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled as they affect the platform's core functionality.
- Performance cookies: Collect information about how you use our website — pages visited, time spent, visit frequency — to help us improve the platform. All such data is collected anonymously.
- Functional cookies: Save your preferences such as language, display theme, and other personal settings to provide a more comfortable experience.
- Analytics cookies: Enables us to understand aggregate usage patterns through trusted analytics tools. This data is used solely for platform improvement purposes.
You can manage cookie settings through your browser at any time. However, disabling essential cookies may affect certain features on the madani99 platform.
madani99 does not use cookies to collect personally identifiable data without your consent, and we do not share cookie data with third-party advertisers.
7Your Rights Regarding Personal Data
As a madani99 member, you have the following rights regarding your personal data. We respect each of these rights and make the process as straightforward as possible:
Right of Access
You have the right to request a copy of all personal data that madani99 holds about you at any time.
Right to Rectification
If your data is inaccurate or outdated, you have the right to request an immediate correction via your account profile or our support team.
Right to Erasure
You may request the deletion of your personal data, subject to madani99's legal obligations to retain certain records.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time, free of charge.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another service provider.
Right to Restriction of Processing
In certain circumstances, you may request that madani99 restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, please contact the madani99 support team via live chat or email. We will process your request within 14 business days.
8Data Retention Period
Madani99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. The following are our general data retention guidelines:
- Active account data: Retained for the duration that your madani99 account remains active.
- Financial transaction records: Retained for at least seven years after the transaction date, in line with financial and tax legal requirements.
- KYC documents: Retained for five years after account closure or the date of document submission, whichever is later.
- Support communication logs: Retained for three years after the issue is resolved.
- Technical log data: Retained for 12 months for security and troubleshooting purposes.
- Marketing data: Deleted within 30 days after you withdraw your marketing consent.
Once the applicable retention period has elapsed, your data will be securely deleted or anonymised in accordance with established procedures. Deleted data cannot be recovered.
9Child Protection
The madani99 platform is strictly intended for individuals aged 18 and above. We take child protection very seriously and have implemented the following measures to prevent underage access:
- A rigorous age verification process during registration, including identity document verification via KYC.
- Continuous monitoring of usage patterns that may indicate underage users.
- Immediate account closure if the account holder is proven to be underage, regardless of any remaining balance.
Warning: madani99 does not knowingly collect or process personal data of individuals under the age of 18. If you believe your child has registered an account on madani99, please contact us immediately for further action.
10Amendments to the Privacy Policy
Madani99 reserves the right to update or amend this Privacy Policy from time to time in response to changes in legislation, industry practices, or the way we operate. Any amendments will be posted on this page with a clear effective date.
For changes deemed material — such as modifications to how we use or share your data — madani99 will notify you via your registered email or an in-platform notice at least 14 days before the changes take effect.
Continued use of the madani99 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy terms. We encourage you to review this page periodically.
11Contact Us Regarding Privacy
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the madani99 Privacy team is ready to assist you through the following channels:
- Live Chat: Available 24/7 directly on the madani99 platform — the fastest way to get immediate assistance.
- Privacy Email: [email protected] — for specific enquiries related to your personal data and privacy rights.
- General Support Email: [email protected] — for general enquiries related to your account and services.
- FAQ: Visit our FAQ page for answers to our most frequently asked questions.
We are committed to responding to all privacy-related inquiries within three business days. For more complex data rights requests, we will keep you informed of progress within 14 business days.